All Systems Operational
Uptime over the past 90 days. View historical uptime.
General Status Operational
90 days ago
99.97 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Action Required ? Operational
90 days ago
100.0 % uptime
Today
Calendar Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Quoting Operational
90 days ago
100.0 % uptime
Today
Reporting Data Operational
90 days ago
100.0 % uptime
Today
Telephony & SMS ? Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tours Operational
90 days ago
100.0 % uptime
Today
Virtual Leasing Agent Operational
90 days ago
99.99 % uptime
Today
General VLA Status Operational
90 days ago
100.0 % uptime
Today
Chatbot Operational
90 days ago
99.99 % uptime
Today
Marketing Automation Operational
90 days ago
100.0 % uptime
Today
Online Leasing Operational
90 days ago
99.92 % uptime
Today
General Online Leasing Status Operational
90 days ago
100.0 % uptime
Today
Document Signing Operational
90 days ago
100.0 % uptime
Today
Document Generation Operational
90 days ago
99.9 % uptime
Today
Financial & Identity Verification Operational
90 days ago
99.88 % uptime
Today
Screening Operational
90 days ago
99.85 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
General Integrations Status Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Funnel Powered Websites Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
ResApp Operational
90 days ago
99.98 % uptime
Today
General ResApp Status Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Transunion Screening Service Outage
Resolved - The global outage that impacted screening through our vendor, TransUnion, has now been resolved. This issue was related to the events involving Microsoft and Crowdstrike. TransUnion has confirmed that screening through Online Leasing is now functioning normally. Screening will be re-processed on the affected transactions. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.
Jul 19, 19:02 EDT
Identified - Transunion, our screening service provider, is currently experiencing a global outage due to recent events involving Microsoft and CrowdStrike. This outage is impacting our Online Leasing product's screening capabilities, including Household Screening and Identity Verification.

Impact on Services:

- Lease Transactions Screening: Lease transactions requiring screening will display a screening error in the Leasing Professionals interface. Once the outage is resolved, we will collaborate with Transunion to reprocess these transactions.

- Identity Verification (For customers using Transunion ResidentID): Identity verification will fail for applicants using Transunion ResidentID. During this period, leasing professionals will need to manually verify identities.

- Access to Screening Reports: Previously generated screening reports via Transunion might be temporarily inaccessible. These reports should become accessible again once the outage is resolved.
Next Steps:

Our teams are actively monitoring the situation and working with Transunion to restore services as quickly as possible. We will provide ongoing updates as more information becomes available.

We appreciate your patience and understanding during this time. Please be assured that we are committed to resolving this issue promptly and will keep you informed with any new developments.
Jul 19, 10:54 EDT
Online Leasing - Document Generation Partner Outage
Resolved - We are pleased to inform you that the recent disruption affecting our Online Leasing Product, which took place on July 18, 2024, has been fully resolved.

Our vendor, HotDocs, has confirmed that all services have been restored, and we are pleased to report that everything is now functioning normally with our Online Leasing Document Generation feature.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience throughout this period. If you experience any further issues or have any questions, please do not hesitate to contact our support team.

Thank you for your continued support.
Jul 19, 05:27 EDT
Monitoring - Our vendor, HotDocs, has identified the issue with their cloud infrastructure affecting our Online Leasing Product.

Some fixes have been implemented, and as a result, we are beginning to see lease documents and notices being generated again on our platform, though the process is still somewhat slow. This indicates that the implemented fixes are starting to take effect, but full recovery is not yet complete.

We anticipate a gradual recovery over the next 90 minutes as the fixes continue to be applied and system performance improves. During this time, you may still experience some delays, but these should lessen progressively.

We understand the inconvenience this issue has caused and deeply appreciate your patience and understanding as we work diligently to resolve it. Our team is closely monitoring the situation and will provide further updates as necessary. Please rest assured that we are committed to restoring full functionality as quickly as possible.

If you have any questions or require assistance, please do not hesitate to contact our support team.

Thank you for your continued support.
Jul 18, 22:25 EDT
Investigating - We are currently experiencing an outage with one of our vendors, HotDocs, which is affecting our Online Leasing Product. This issue is impacting the ability to generate documents and notices for some of our customers who have their own custom lease document templates and/or notices stored in our systems.

Our team is actively working with HotDocs to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Jul 18, 20:04 EDT
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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