Transunion Screening Service Outage

Resolved·Partial outage

The global outage that impacted screening through our vendor, TransUnion, has now been resolved. This issue was related to the events involving Microsoft and Crowdstrike. TransUnion has confirmed that screening through Online Leasing is now functioning normally. Screening will be re-processed on the affected transactions. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Fri, Jul 19, 2024, 11:02 PM

(11 months ago)

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Affected components

Jul 19, 2024, 02:54 PM

11:02 PM

Updates

Resolved

The global outage that impacted screening through our vendor, TransUnion, has now been resolved. This issue was related to the events involving Microsoft and Crowdstrike. TransUnion has confirmed that screening through Online Leasing is now functioning normally. Screening will be re-processed on the affected transactions. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Fri, Jul 19, 2024, 11:02 PM

Identified

Transunion, our screening service provider, is currently experiencing a global outage due to recent events involving Microsoft and CrowdStrike. This outage is impacting our Online Leasing product's screening capabilities, including Household Screening and Identity Verification.

Impact on Services:

Lease Transactions Screening: Lease transactions requiring screening will display a screening error in the Leasing Professionals interface. Once the outage is resolved, we will collaborate with Transunion to reprocess these transactions.
Identity Verification (For customers using Transunion ResidentID): Identity verification will fail for applicants using Transunion ResidentID. During this period, leasing professionals will need to manually verify identities.
Access to Screening Reports: Previously generated screening reports via Transunion might be temporarily inaccessible. These reports should become accessible again once the outage is resolved.Next Steps:

Our teams are actively monitoring the situation and working with Transunion to restore services as quickly as possible. We will provide ongoing updates as more information becomes available.

We appreciate your patience and understanding during this time. Please be assured that we are committed to resolving this issue promptly and will keep you informed with any new developments.

Fri, Jul 19, 2024, 02:54 PM(8 hours earlier)